Privacy Policy

Your privacy matters. Learn how we collect, use, and protect your information.

Last updated: February 26, 2026
Your Privacy Matters

At iTutor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Personal Information You Provide

  • Account Information: Name, email address, phone number, password, and profile picture
  • Payment Information: Billing address, payment card details (processed securely by Paymob)
  • Educational Information: Institution name, role (student/teacher/admin), grade level, subjects
  • Communication Data: Messages through our contact forms or support channels

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on platform, learning progress
  • Device Information: Browser type, operating system, device type, screen resolution
  • Log Data: IP address, access times, referring URLs, error logs
  • Cookies: Session cookies, preference cookies, analytics cookies

How We Use Your Information

  • Provide Services: Deliver and maintain the iTutor platform and its features
  • Personalization: Customize your learning experience based on your preferences
  • Communication: Send important updates, newsletters, and marketing (with consent)
  • Billing: Process payments and manage subscriptions
  • Support: Respond to inquiries and provide customer assistance
  • Analytics: Understand how users interact to improve services
  • Security: Detect, prevent, and address technical issues and threats
  • AI Improvement: Train and improve our AI models (using anonymized data)

Information Sharing

  • Service Providers: Third-party vendors for payments, cloud hosting, email services
  • Educational Institutions: Administrators may access usage reports for institutional subscriptions
  • Legal Requirements: When required by law, court order, or government request
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties for marketing purposes.

Data Security

Encryption

All data encrypted in transit (TLS/SSL) and at rest (AES-256)

Access Controls

Strict role-based access to sensitive data and systems

Regular Audits

Periodic security assessments and vulnerability testing

Secure Payments

PCI-DSS compliant payment processing via Paymob

Your Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Opt-out: Unsubscribe from marketing communications
  • Cookie Preferences: Manage cookie settings through your browser

Data Retention

  • We retain data as long as necessary to provide services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Payment records retained for 7 years for tax purposes
Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices:

Privacy Email: [email protected]

General Email: [email protected]

Contact Us